Since it's conception, VoIP (Voice over Internet Protocol) has become increasingly popular amongst organisations, providing greater flexibility at a lower cost. However, if you are badly advised, the drawback of switching from traditional analog phone lines to VoIP could mean the potential of losing calls and bookings. This is most often due to an unreliable internet connection. This can effect the quality of any conversation, your ability to make calls, as well as receive them, hindering your company in lost reservations and therefore, lost profits.
The vast majority of Hotels, Restaurants and many other sectors of hospitality are using VoIP. All that is required at the outset is an experienced operator advising you on the correct Internet service and the necessary back up to ensure calls keep coming through and are of a high quality. If you have VoIP already and have some or all of the issues above, just give us a call and we will gladly look at how to elevate any short comings. VoIP technology has been around for well over 10 years and provides fantastic value for money and it's flexibility and capability are endless, but like any technology, you need to plan ahead to make sure your telephone services remain uninterrupted.
Here are a few handy tips to keep your VoIP telephone service up and consistent - even if you lose connection!
Use an Alternative Internet Service Provider
A popular precaution is relying on separate broadband connections from two different ISP's. In a typical setup, the Internet connection into the business is split into two separate networks, which are supported by two separate ISPs. One provides service to the VoIP telephones and the other to computers. Therefore, if the ISP supporting VoIP goes down, it can automatically be switched to the other ISP so that theres no interruption to the phone service.
Another option is to establish a primary and backup Internet connection that can support both VoIP phones and computers. These can both be plugged into a simple router that can automatically switch to the backup if the primary ISP goes down. Some service providers even utilise dual ISP's as part of their VoIP redundancy efforts - ensuring a robust approach and VoIP resiliency.
For most companies, the cost of two separate ISP's is cheaper than the potential internet downtime that they may face. You have to determine how vital it is for your company that you never lose your phone service to decide whether this is worth the cost.
Establish a Backup Connection Between Your Private Telephone Network & Internet Cable
In the same way that using a back up connection protects you from ISP failure, by establishing a back up where your private phone network connects with your internet, you are protected from cable damage that could cause your business connection loss.
This is referred to as 'the last hundred yards' - an internet cable that actually runs into your business and connects with the public phone network. If your company only has a single point of connection, if someone digs into it or cuts the cable, your internet and VoIP service will go down without a backup!
Choose a VoIP System with Built-In Redundancy & Call Continuity
When choosing and researching your new VoIP system, ask providers if they offer call continuity and system redundancy features. These features automatically forward calls to designated mobile numbers if your internet service fails. Also known as mobile-ready VoIP, these systems enable companies and their employees to access the VoIP system via whatever kind of mobile device they desire, whether a smartphone or tablet.
This means that all of the call features available on VoIP handsets - Caller ID, Call Forwarding, Call Waiting - are still available, and a corporate voicemail can be initiated instead of their personal messages. Additionally, if one employee cannot be reached, disaster routing will ensure the call can be routed to three other options specified by the user. This isn't singular to when the connection is down either, this feature gives employees telephone access via any device, regardless of connection.
Don't Let This Stop You From Switching
Don't let these issues concern you. If you’ve been considering switching from your traditional telephones to VoIP but have hesitated due to these concerns - you're missing out. By simply implementing one of these three strategies, you can ensure uninterrupted telephone service and enjoy the many potential benefits that VoIP has to offer.
These Benefits Include:
- Reduced Costs (Hardware & Calls)
- Portable Office/ Working Remotely
- Improved Voice clarity & Quality
- Easy Business Integration
- Call recording
- Call Divert
- Multiple Inbound Numbers
- Call queuing Solutions
- Disaster Recovery
- Simple Conference Calling
- Call reporting