Voice over Internet Protocol, or VoIP for short, can help you eliminate reliability and quality concerns and be a cost-effective communications solution for your business. But how do you get started with VoIP?
We're going to answer that question for you, and review the pros and cons of VoIP. But first, let's cover the terminology.
What is VoIP?
VoIP is technology that lets you make voice calls using broadband internet, instead of normal analogue lines. You can make a VoIP call using your computer, your smartphone, or a landline that's connected to a VoIP adaptor.
Depending on your VoIP service provider, you may be able to call VoIP users or anyone, regardless of if they have VoIP or not.
Combining VoIP with your cloud has huge benefits, such as minimal (or non-existent) service downtime and easier communication with your clients.
How do I get started with VoIP?
There are several things you'll need before getting started with VoIP, and this depends on how you want to use it. Click here to check out our hosted VoIP features.
For VoIP with a computer, you'll need:
- A broadband connection. This can be through a cable modem or high-speed service. You'll need enough bandwidth to cover the amount of people who'll be using VoIP in your office.
- A headset or speakers with a microphone.
- An instant messaging application, such as Skype for Business.
For VoIP with a smartphone, you'll need:
- A WI-fi connection.
- An instant messaging application.
For VoIP with a landline, you'll need:
- A phone that can be plugged into a VoIP adaptor and broadband connection.
- A VoIP adaptor.
What are the benefits of VoIP?
VoIP comes with lots of perks for your business, especially when you integrate it with your other cloud services. If you use the same provider for your voice and data services, you can link these applications together for a more streamlined working environment and improved efficiency.
There are a couple of ways it can reduce running costs. If you have offices in several locations, VoIP can cut the cost of internal calls. If you only work at one office, you can reduce the cost of calls to your customers (something you can do if you have multiple offices, too).
The drawbacks of VoIP
Some people worry the voice quality on a VoIP call won't always be great. But this has become less of a problem over the years, and a lot of people now think it's hard to spot the difference from a normal phone call.
A slow internet connection can have a negative effect on the quality of your VoIP calls. But if your connection is reliable, your calls will be too.
With availability on computers, landlines and smartphones, you get a lot of choice with VoIP. Now you have a good idea of how you can use it. If there's anything you're still unsure about, feel free to ask us any questions you have. As IT support Central London experts, we can help!